Communication is one of our greatest challenges. Be it a domestic, professional or social realm, mistakes in communication may result in emotional disturbances and may lead to conflicts. Learning how to avoid these mistakes, being congruent with your own needs and also respecting those of other people, is the “art of communication”. At the duration of our lesson on Conflict Resolution, participants will acquire the practical skills necessary for the effective prevention of destructive conflicts in all spheres of life and the strategies to deal with existing conflicts.
4 Detailed mini-lectures
12 Educational charts and pictures
3 practical exercises
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