Preview: Genius of Communication – Effective Listening
Learn to build trust, initiate talk with others, understand emotions and ask effectively.
Talking and listening make up two of the most important skills in verbal communication. In a famous parable, it has been stated that we were given two ears and one mouth for a certain reason. Statistics imply that the ability of the general population to listen with concentration and understand is at 10% level, while executives and top-level CEOs have a level of 25%. Do you think that these numbers are adequate enough?
As a prerequisite, listening skills support a correct understanding of the other person’s position, assist in navigating through disagreements and help to maintain successful negotiations. Developing effective listening skills improves relationships with others, enhances professional competence when working with clients and grows an ability to grasp the motives of what has been said.
At the end of this Effective Listening lesson, you will be able to implement the four levels of listening and master the art of asking questions. This lesson also includes an in-depth look into the extension of sensory perception, maintaining rapport, differences between passive and active listening, the art of closed and open questions, paraphrasing and summarizing, empathic listening and the ability to manage silence.
LESSON OVERVIEW:
- 4 Practical exercises
- 4 Detailed mini-lectures
- 9 Educational video clips
- 6 Educational charts and pictures
ADDITIONAL BONUS:
- Step-by-step Guidance for Effective Listening