The art of listening is one of the most outstanding characteristics of an effective communicator. Our ability to listen includes displaying an interest in conversation, processing information and providing the speaker with adequate feedback. Lack of this skill results in frustration for both sides — the listener and the speaker. In Effective Listening lesson you will practice verbal and non-verbal reactions that affect the flow of any conversation and the speaker’s disclosure. This lesson outlines 12 steps that will allow you to become a better listener.
4 Detailed mini-lectures
6 Educational charts and pictures
4 practical exercises
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