Verbal or spoken communication is a way to express yourself and to connect with others. It is a fundamental soft skill that allows us to share information and be part of society. Verbal communication refers to the use of words when delivering and understanding messages. The importance of communication in any aspect of human life cannot be underestimated, and mastering verbal communication skills will help
you to succeed in personal, social and business spheres.
If you’re wondering how to improve communication skills, you should think of communication training. Here are 3 tips from our Academy’s course that helps to develop talking skills and enhance interpersonal interactions.
Tip 1. Be open and friendly
It’s an obvious fact that first impressions have a significant impact on the quality of communication. When meeting a person for the first time, use appropriate greetings or formalities and use small talk. Be confident and relaxed, avoiding talking too fast or too much. If you introduce or present something, be clear, concise and straightforward and don’t give the audience unnecessary details. Positive reinforcement is another helpful technique to influence people. To create a friendly environment, say “good”, “great” or similar words without interrupting the speaker,
but not too often. It reinforces communication and makes people like you.
Tip 2. Use the power of questions
Questioning is one of the most effective communication skills. It is essential for obtaining information and building rapport. The ability to ask appropriate questions ensures smooth and successful communication. Closed questions impose a short answer, usually “yes” or “no”. Open questions with words such as “what” and “why” widen the range of response and stimulate discussion, while closed questions obstruct
conversation and should be avoided. Open questions require more time to answer but, at the same time, give more information and encourage involvement in the discussion. Questions can also be used for clarification and obtaining additional information by paraphrasing and summarizing.
Tip 3. Give feedback
There are several ways to give positive feedback. You can reflect on what has been said in your own words demonstrating your understanding and letting the speaker know that their message has been delivered. Reflection also shows that you are interested in the speaker and respect them. Moreover, you need to close communication in a positive way. It means that interaction cannot end abruptly. Wait until another person finishes speaking, offer to make future arrangements and use acceptable phrases and formalities to say goodbye. Closure is very important because people tend to remember the last words and emotions, so final impressions are as
crucial as the first ones.
Spoken communication forms the basis of our daily routine, and it is essential to develop and improve communication skills to achieve our goals in all aspects of life.