Communication and external forms of behavior in today's businesses are considered a vital economic category. Compliance or non-compliance with certain rules and norms of communication directly affects company result, be it a healthy microclimate, successful negotiation or conclusion of profitable transactions. As well, mistakes are quantitative and when eventually calculated can be expressed in monetary terms.
At the same time, training does not mean that employees do not know how to communicate or do not know the rules of business etiquette. Generally speaking, they are theoretically familiar with them but to "know" is not to "do"!
Training to a greater extent involves the actualization of existing knowledge of employees and practical skills training. The format of classes and the combination of modules are flexible and cover topics such as the use of verbal and non-verbal communication, relationships between people, professional and corporate image, rules of business conduct and etiquette.