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Preview: Genius of Communication – Conflict Resolution
How to recognize conflicts, choose the best conflict resolution strategies, control emotions, negotiate and prevent escalation
Conflicts in our lives are inevitable given that contradictions between people will never be eliminated. Most often, the cause of discord is the psychological incompatibility (difference of interests) multiplied by the inability to control oneself. How we react in a conflict situation is always a matter of choice — it can be productive and meaningful or destructive and harmful. By mastering the skills of conflict resolution we learn how to resist manipulation and aggression and establish positive relationships.
In the process of learning, you will acquire practical skills necessary for effective prevention of destructive conflicts in personal and professional spheres and the tools to deal with conflicts that already exist.
This Conflict Resolution lesson is based on scientifically proven research and embraces a variety of strategies that you will be able to utilize immediately. This lesson includes examples of conflict resolution skills and an in-depth look into the basic strategies of dealing with conflict, the essential components of an I-message, emotional competence, effective ego state transactions, rules of assertiveness and identifying conflict triggers.
LESSON OVERVIEW
- 3 Practical exercises
- 4 Detailed mini-lectures
- 6 Educational video clips
- 13 Educational charts and pictures
ADDITIONAL BONUS:
- Step-by-step Guidance for Managing your Emotions