Conflict management and resolution skills are not an innate predisposition, they develop with understanding and practice. Conflicts would not evolve if people knew how to manage them.
Many people are afraid of conflicts, believing that they create only unpredictable negative circumstances. This is not quite true. Conflicts lead us to unknown consequences only if they remain unmanaged or ignored. The truth is that when being in a conflict, we always have two ways to choose from — destructive or constructive.
A destructive conflict results in dissatisfaction of one or both parties, accompanied by fears, threats, hostility, aggression, criticism and sometimes even violence. In a constructive conflict, one party maintains a clear mind and awareness and does not respond negatively to destructive signals from the other party. Instead, the person who is aware of conflict management techniques takes responsibility to react constructively and reach a compromise to the satisfaction of both sides.
This course is created for those willing to get equipped with conflict management strategies, minimize the destructive occurrences of conflicts and maintain emotional balance with an effective conflict management approach.
Please keep in mind that you will have access to the course for six months.
Course Overview:
- Conflict Is the Norm
- Steps to Survival in a Conflict
- Managing a Conflict: Option #1
- Managing a Conflict: Option #2
- The Hedgehog and Shock Absorbing Phrases
- Managing a Conflict: Option #3
- The Karpman Triangle
Course Includes:
- 4 Practical exercises
- 7 Detailed mini-lectures
- 2 Educational video clips
- 17 Educational charts and pictures
For any questions regarding the learning process or technical difficulties in accessing the course, email to: info@academyofsocialcompetency.com
Course Features
- Lectures 12
- Quizzes 1
- Duration 1 weeks
- Skill level All levels
- Language English
- Students 58
- Certificate Yes
- Assessments Self
